These Terms and Conditions (“Terms”) govern your access to and use of the website www.riessence.com and the purchase or use of products offered by Riessence.

By accessing this website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use this website or our products.

1. About Riessence

Riessence is a premium brand offering beauty and wellness devices intended for personal, at-home use. All products sold on this website are designed to support skincare routines and overall wellness when used as directed.

Riessence operates within India and delivers products only within Indian territory.

2. Eligibility to Use the Website

By using this website, you confirm that:

  • You are at least 18 years of age
  • You are legally capable of entering into a binding contract under Indian law

Riessence reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion.

3. Product Nature & Intended Use

  • Riessence products are beauty and wellness devices, not medical devices.
  • Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
  • Results may vary from person to person based on individual usage, skin type, and consistency.

All products must be used strictly according to the instructions provided.

4. Important Usage Restrictions

Riessence products are intended for adult use only.

Our devices are not recommended for:

  • Pregnant individuals
  • Persons with pacemakers or implanted medical devices
  • Individuals with known medical conditions affecting skin sensitivity, unless advised by a qualified healthcare professional

Users are responsible for reading all instructions and warnings before use.

5. Pricing & Payments

  • All prices listed on the website are in Indian Rupees (INR).
  • Prices are inclusive of applicable GST, unless stated otherwise.
  • Payments are processed securely through third-party payment gateways.
  • Riessence does not store or process payment card details directly.

Orders will be confirmed only after successful payment authorization.

6. Order Acceptance & Cancellation

  • Riessence reserves the right to accept or reject any order.
  • Orders may be cancelled only before dispatch.
  • Once an order has been shipped, cancellation requests will not be accepted.

Further details are governed by our Refund & Cancellation Policy, available on the website.

7. Shipping & Delivery

Shipping, delivery timelines, charges, and logistics are governed by the Shipping & Delivery Policy published on Riessence.com.

Riessence shall not be liable for delays caused by events beyond reasonable control, including courier delays, natural calamities, or regulatory restrictions.

8. Returns, Refunds & Replacements

  • Returns are accepted only in case of verified manufacturing defects.
  • Products are not eligible for return due to change of mind, dissatisfaction, or incorrect usage.
  • Refunds, if approved, will be processed to the original payment method or as store credit, as applicable.

All such matters are governed strictly by the Refund & Cancellation Policy.

9. Intellectual Property

All content on this website — including text, images, logos, graphics, designs, product names, and trademarks — is the exclusive property of Riessence.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law:

  • Riessence shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of its products.
  • Riessence shall not be responsible for adverse outcomes resulting from failure to follow instructions or contraindications.

Use of products is at the user’s sole discretion and responsibility.

11. Third-Party Services

Riessence may use third-party service providers for payments, shipping, analytics, or communication. Riessence is not responsible for the actions, errors, or omissions of such third parties.

12. Website Availability

While we strive to ensure uninterrupted access, Riessence does not guarantee that the website will always be available, error-free, or free from technical disruptions.

13. Modification of Terms

Riessence reserves the right to modify these Terms at any time without prior notice. Updated Terms will be posted on the website and will be effective immediately upon publication.

Continued use of the website constitutes acceptance of revised Terms.

14. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat.

15. Grievance Redressal & Contact Information

For any queries, concerns, or grievances, you may contact us at:

Email: info@riessence.com
Phone: +91-79905-95117
Location: Ahmedabad, Gujarat, India